Advanced Customer Information System (A-CIS)

Driving the passenger experience.

Put the power of real-time information into the palm of your passengers’ hands.

Knowledge is power. In today’s fast-paced world, real-time information is central to customer satisfaction. Wabtec’s Advanced Customer Information System (A-CIS) utilizes dynamic data and predictive analytics to inform rail riders of the latest status and enhance the transit experience.

Key Features

Situational Awareness
Wabtec’s Advanced Customer Information System monitors servers, station control units, and audio/visual components for failures to alert operators and maintenance staff:

A-CIS Host and Database Servers
Station Control Units Servers
Serial and IP signs
Connected Audio Equipment – DSPs and Amplifiers
Integrated Subsystems – connection monitoring with automated failovers and provide operator status indications.

Integration
Advanced Customer Information System supports many interfaces, including:

Audio / Visual messaging systems (AVMS)
LED and flat panel LCD Platform Signs
Public announcement (PA) systems
Digital Signal Processors
Analog and digital amplifiers and speakers
Feed to onboard messaging systems
GTFS-Realtime feeds
Scheduling software and GTFS static files
Passenger- and railroad staff-facing web and mobile application interfaces
Automatic Vehicle Location (AVL) feeds, including:
Train control SCADA / dispatch systems
Direct GPS Feed, using Wabtec’s Real Time Vehicle Location (RTVL) System
GTFS-Real Time and proprietary data feeds such as INIT / SIRI
Capability to interface with other interoperating railroads – Train Arrivals, train movement messaging.
Data analytics platforms

Operator Interface and Passenger Messaging
Easy web-based operator graphical user interface supports:

Scheduled and train proximity and arrival messages
Ad Hoc audio and visual messages
Live audio announcements
Integrated text-to-speech to ensure consistent text and audio announcements
Message templates and macros
API-based message management capability
Mobile operator interface for remote and on-station operator announcements